Incidentally the phone socket is redundant if not in use and can be safely removed. 11-11-2022 12:53 - edited 11-11-2022 12:58. Check service status. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Vonage 2nd line. Joining in. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I have booked a technician but I don't know if i have to inform the. on 04-02-2023 11:17. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. There should be a wall mounted box somewhere inside that has an F socket on it. 7. . Tudor. 32,846. A Virgin Media. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Solved: No Vigin Media socket - Virgin Media Community - 4917594. on 12-01-2023 21:04. Back a step. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. 19K; 36; 98; Sofia_B. You may need to use the. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. #2. When I proceeded to set up my Hub 3 I quickly realised that. Re: No Virgin Media wall socket internally. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. Please help. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. At least spell your title correctly jeezus . Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. I'm a Very Insightful Person, I'm here to share. Go to solution. S. I'm here to share knowledge, I don't work for Virgin Media. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I need an engineer. If possible, I would like to get rid of this rather ugly white. The second two black cables are from a satellite dish, used by. Will an engineer h. Wall Socket. Trace any cables coming out of it and check the ends of them. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have gone through several videos and found that there should be wall socket inside your home. You can also check for a loose cable as not all properties have a socket. The cables from the external box lead to a Bt open reach socket and a blank socket. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Don't touch it. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. We've taken the front of the box off and inside there is an isolator but nothing else. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The only wall boxes are old NTL boxes with TV and FM connections. 1 ACCEPTED SOLUTION. Tuning in. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I was never asked if I had a wall box. 3. Virgin Media Community. 2 weeks ago - last edited 2 weeks ago. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. You can get a small female to female connector at B&Q/Amazon to join two cables together. The block box on second picture is an amplifier for terrestrial TV. . Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. com. Switched On Families. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Connect the new TV box. . 14-08-2023 16:02 - edited 14-08-2023 16:05. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. You need a small spanner to remove this. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. I’m a new Virgin customer, and the previous occupants used a different provider. If so make sure you go through the steps properly. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Stay safe online. 14-08-2023 16:02 - edited 14-08-2023 16:05. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. How to i book someone to come and - 5239743. I just got Virgin Media kit and read all information carefully and checked - 5200805. on 01-12-2022 11:22. You can possibly do this in two ways. I am going to cancel. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Socket should be on the underside. There should be a screw F socket on the bottom where the cable is now just pushed onto. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 3 5 comments Best Add a Comment LayerTough • 1 yr. These are designed to push over the screw thread on the socket. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. This promotion means you won’t pay the usual setup fee of £35. The wall box may be branded with the logos of an old cable TV company (not VM). Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. Dave. VM BB TV Landline. There are multiple different branded wall boxes inside our flat but none. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. They will charge £99 for a relocation. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a cable on the right of the box coming from the outside. Estonia and the Netherlands have already switched. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. That would indicate the base station and the handsets are in communication with each other. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Socket should be on the underside. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. on 30-09-2022 14:24. Router Plugin Port. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Subscribe to this message's RSS feed. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 1. So yes, following many takeovers, this is now your Virgin Media connection. I've had a quickstart and they sent it but there is no previous virgin connection. I'm a Very Insightful Person, I'm. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Security matters. We can certainly get an engineer visit booked for you to come and install things. Location. If your not a virgin media customer then nothing. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Packages. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. There should be a wall mounted box somewhere inside that has an F socket on it. I don't work for Virgin Media. Back a step. Step 4. When you place your order, we'll let you know. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. 29-12-2022 20:58 - edited 29-12-2022 21:00. 2: Seeker. I only have a BT master socket, and then a TV aerial socket. Superstar. Don’t plug the power cable into a plug socket yet. I don't have a virgin media wall socket and this is stressing me out. Live TV uses co-ax cables. I've recently moved in into a new flat. Kit arrived today…no wall box so unable to install. TV on the go. I expect it is a male F plug on the cable, they don’t make female F plugs. The wall socket is - 5109379. . It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I'm very sorry to hear about the non-wall socket. Explain what needs to be done and book an engineer visit. However, I do not have any of the specified wall sockets available. My order is p. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Manage Your Account. 0. just moved in, can see the brown cable coming in from outside but there's no VM. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Business, Economics, and Finance. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There must have been a previous installation or you would not have been offered a self install. both appear. Customer since 1993. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The best thing to do if. Or if the other end of the white cable is in a more useful. Tudor. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. In response to robertdwhite. Just push to fit Firmly push the end of the cables into the sockets. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. There are no virgin sockets on the wall. Security matters. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Various cable mediums are used in modern systems to transmit data. However, I do not have any of the specified wall sockets available. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Browse Virgin Media Virgin Media Community. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. We would like to show you a description here but the site won’t allow us. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. . We can certainly get a move of the equipment. Account - Mobile. It should work ok. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The box and cables may have been removed by the previous occupiers. Pop the power cable into a nearby plug socket, and turn it on. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media: TiVo® service. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. All you need to do is contact Virgin Media and explain what the issue is. We're pleased to hear you're thinking of rejoining us. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. My Virgin Wall socket not same as installation guide that one. You'll have to cut the cable and seal the hole up. I'm currently renovating my living room, including the electrics. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Just had the Hub 3 delivered for Quickstart. on 22-10-2022 20:58. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. However, I do not have any of the specified wall sockets available. Save £105. Why have I been allowed to take out a self home kit if it is - 4868899. 1 Kudo Share Reply. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. When I proceeded to set up my Hub 3 I quickly realised that. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Really basic information. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Get the Hub ready by connecting the wires. Turn on and get connected. I can't find an internal wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve received my QuickStart package to find I do not have a compatible wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Reply. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Virgin Media Wall Socket Example 2. We all know and love the internet and TV services that can enter our homes through entry points. Get the Hub ready by connecting the wires. Manage Your Account. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I have ordered a quick start kit and don't have a virgin media wall socket. My Virgin wall socket just have phone line, didn’t get. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Alternatively, you can use any coaxial cable with an F connector. Don’t have virgin media wall socket. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. charleykate10. please - 5241140 We would like to show you a description here but the site won’t allow us. those who. The cable could be hidden within, or behind, furniture. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I recently applied and received the delivery for a virgin package of tv broadband. Virgin Media Wall Socket. Phone line - 5 mins. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. signed up and was given the option of self installation. Account - Cable. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. I have only got one rectangular shaped white socket (Shown. I've looked for an external box but cannot. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Vonage 2nd line. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. 0 Kudos Reply. . on 21-02-2023 19:59. Thank you. Subscribe to RSS Feed;. Virgin Media M125 Fibre Broadband. on 08-02-2023 13:33. We would like to show you a description here but the site won’t allow us. I will private message you now to confirm your details. on 17-12-2022 10:39. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The first thing is to start making alternative arrangements for your internet connectivity. Can you help? - 5401771 BrowseCheck your DMs btw. Broadband Deals. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. One of them was Telewest. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. TV box - 15 mins. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Make sure that all of the cables are plugged in securely and that there are no loose connections. Options. Re: No virgin media wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 1. Browse Virgin Media Virgin Media Community. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The pre-install team number is 0800 052 1734. Browse Virgin Media Virgin Media Community. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Once you have the adapter, you can use it to plug your phone into your hub. It is completely separate service to your internet service. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. i don’t have a virgin media wall socket. Give the pre-installs team a call on 0800 052 1734. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. The cable in the second picture is the one you need to connect too. The TV is a digital smart TV with Freeview inside. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. In response to Jonny-M. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Tudor. Select the correct HDMI input for your box. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Would I be able. on 27-01-2023 17:22. This is designed to push over the existing screw connector the outlet has. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. on 23-10-2022 13:36. See full list on itblogpros. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Virgin Media Wall Socket. It should work ok. However, I do not have any of the specified wall sockets available, and the round socket that is. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Got my virgin media self install kit but I don't have a virgin socket. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Options. I wanted. We're here to help. Options. Aug 8, 2019. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I'm a Very Insightful Person, I'm here to share knowledge. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.